RecurMend

SMS Program Terms & Consent

Last updated: April 2026

What this is

RecurMend is a payment-recovery platform used by subscription businesses ("merchants") to contact their customers when a recurring payment fails. If you received an SMS from RecurMend, you are a customer of one of those merchants, and the message is about your account with that merchant. Strictly transactional, never marketing. The categories:

  • A recurring payment attempt failed.
  • A secure link to update the payment method on file.
  • Your account will be cancelled soon if payment is not updated.

Sample message

AcmeCorp: It looks like your card on file has expired. Please update your card. recurmend.co/s/abc123 Reply STOP to opt out.

How consent works

You provided a phone number when you signed up for your paid subscription with the merchant, with explicit, separate, optional consent to receive transactional notifications about that subscription. The merchant passes that number to RecurMend (their transactional sender) solely to deliver the notifications described above. We don't collect numbers from any other source.

SMS is optional. It is not a condition of your subscription. Replying STOPopts you out of all RecurMend SMS, doesn't cancel your subscription, doesn't change what you're charged, and doesn't affect any other part of your service. Email recovery continues where the merchant has your address.

Every SMS is triggered automatically by a specific failed-payment event on your own account. Merchants have no broadcast or ad-hoc send path through RecurMend.

Platform-level compliance (the architecture behind the attestation)

RecurMend uses two compliance gates. The first is a merchant-level attestation in the merchant's settings (a default-unchecked toggle; declining keeps SMS off entirely), enforced as a schema-level gate in the send path. The second is per-merchant Toll-Free Verification through Twilio's Compliance Embeddable, where the U.S. carriers (AT&T, T-Mobile, Verizon, and their MVNOs) review and approve each merchant's number independently. The full architecture is documented at recurmend.co/integration/sms-compliance.

Frequency, rates, and carriers

  • Frequency: 1–5 messages per failed-payment event over a recovery window of up to 14 days. Once your payment method is updated or the subscription is cancelled, messages stop.
  • Rates: Standard message and data rates may apply per your mobile carrier and plan. RecurMend does not charge for SMS.
  • Carriers:AT&T, T-Mobile, Verizon, and their MVNOs. Carriers are not liable for delayed or undelivered messages.
  • Scope: U.S. mobile numbers only. All messages routed through Twilio, our SMS delivery provider.

Opt-out and opt-in keywords

  • STOP (or UNSUBSCRIBE / CANCEL / END / QUIT) — opt out of all RecurMend SMS, across every merchant who has you as a customer. One final confirmation, then no further messages.
  • START (or YES / UNSTOP) — resume messages after a previous opt-out.
  • HELP — automated reply pointing to support@recurmend.co.

Privacy

Phone numbers are used solely for the notifications described above. We do not sell, rent, or share phone numbers with third parties for marketing purposes. Numbers are shared only with Twilio (our delivery provider) and the originating merchant. Full details in our Privacy Policy.

Contact

Questions: support@recurmend.co. Platform-level compliance architecture is documented at recurmend.co/integration/sms-compliance.